Every voice.
A better experience.
Official Medallia partner in Korea
Customer experience.
You cannot improve
what you do not measure.
Grow your business with Medallia, a global leader in customer experience management.
Request a consultation
A leading customer experience platform.
Discover Medallia.
Build
business growth through better experiences.
See the technology
behind better experiences.
An introduction to Medallia customer experience solutions
Medallia, built for your business.
A leading
experience management platform.
Recognized as a Leader in The Forrester Wave for CX, Q2 2021.
Turn
insights from experience data into experiences that set your
business apart.
Bring omnichannel data together. Capture, analyze and act on signals across every touchpoint of the customer journey to strengthen loyalty.
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Analyze employee feedback and take meaningful action to build trust, improve transparency and empower your teams.
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Measure online customer experiences and understand behavior with tools that show what is actually happening on your website.
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From insight to action.
From action to better
ROI.
Listen broadly, analyze quickly and take action.
Support revenue growth, lower costs and improve customer
satisfaction.
Continuous, real-time feedback
Gain a 360-degree view of customers and employees on one platform. Capture interactions across surveys, contact center records and online behavior with comprehensive feedback management.
Analytics that drive action
Use advanced analytics across a broad range of feedback channels to identify what matters, anticipate who needs attention and prioritize actions with the greatest impact on your brand.
One connected dashboard
Bring in and share data with ease. Combine operational and experience data for a complete picture of customer and employee experiences. Established partnerships with Salesforce, Adobe and ServiceNow connect relevant data with the systems you already use.
Ownership and meaningful action
Use comprehensive workflows and escalation to assign ownership of customer and employee issues. Identify recurring root causes across channels and prioritize improvements to the experience.
Leading brands.
Exceptional customer
experiences.
Samsung, Korean Air, Mercedes-Benz and Airbnb,
along with Johnson & Johnson, IHG and other global brands,
manage
customer experiences with Medallia.
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Medallia customer success
stories.
20-point increase in NPS
0.44-point increase in agent NPS per
login
“The impact of the Medallia platform was significant. As more users logged in each day, NPS improved as well.”
40% fewer delivery delays
20% increase in additional sales
“Medallia's text analytics solution helps us keep learning and gain insights that inform our long-term business plans.”
4% year-on-year revenue growth
25-point improvement in NPS
over four years
“Customer care contact centers involve significant costs. With a team of specialists, we were able to transform them and contribute to our organization's revenue.”
Coreflex is an official
Medallia partner in
Korea.
Want to learn more about Medallia customer experience
solutions?
Talk to Coreflex, an official Medallia
partner in Korea.